Help Center

Check the spam or junk in your email.

If you use Gmail, check your Social and Promotions tabs. If it’s not there, adding transactions@sharekknaonline.com to your address book or safe list can help you locate these emails in the future.

For now, you can still access your digital purchases in your account.

The delivery window for made-to-order digital products will vary depending on the order. Please coordinate with the team through the Sharekkna Online email to establish the completion time for your order.

Once we finish your order, you will receive an email with a link to download your digital file. You can leave a review for your purchase after you download your file.

If nothing happens when you click the download links, there may be a problem with your web browser. Please turn off any add-ons like ad blockers or toolbars you’ve installed and try again.

If your computer states the file has been corrupted, delete it and try downloading it again. If you still need help opening the file, please email the Sharekkna Online team for further assistance.

The type of file you’ll be downloading is shown under the Highlights section. If your computer cannot open the file, you must have the program needed to open the file type.

If you need more help, please scroll down to the bottom of this page and email Sharekkna Online Support.

On the item page for a digital product, you will see that digital products cannot be returned or canceled.

Sharekkna Online adheres to a strict no-refund policy for digital products. This policy is in place to protect our intellectual property and maintain the integrity of the digital products we offer. Once a digital product is purchased and downloaded, it becomes instantly accessible, making it challenging to retract or verify its return.

We understand the importance of customer satisfaction, so we invest significant effort in providing comprehensive product descriptions, demos, and support services to assist customers in making informed purchasing decisions. By adhering to this policy, we can continue to focus on enhancing the quality of our digital products and delivering a seamless experience for all our valued customers.

1. Browse & Choose: Navigate through our digital products – from invitation cards and wedding menus to bachelorette’s thank you cards. Select the design that resonates most with your vision.

2. Email Us: Once you’ve chosen your design, email us at info@sharekknaonline.com with your customization details. Include the product you’d like to personalize and the specific content – your name, a photograph, or any other personal touch you envision.

3. Design Review: Our dedicated design team will integrate your personal touches into the chosen design. Within 48 hours, you’ll receive a digital proof of your personalized product for your review and approval.

4. Finalize & Download: Once you’re delighted with how it looks, we’ll finalize the design and provide you with a downloadable link. It’s that simple!

No, there is no additional cost for personalization. At Sharekkna Online, we value making your digital products uniquely yours. We believe personal touches are integral to creating memorable experiences, and we don’t want costs to be a barrier. When you choose to personalize your items, you can do so with the assurance that you won’t incur any extra charges for this service. Enjoy making your products memorable without any added fees! Despite the complexity of the request, there is no additional fee for the personalization service.

Yes, you certainly can! At Sharekkna Online, we understand that our customers may have multiple personalization needs, especially for events or special occasions. You can select multiple products for personalization within a single order. Just ensure you provide all the necessary customization details for each product when making your request. If you have any questions about the process or need assistance, our customer support team is here to help! Just provide all the necessary details for each product to info@sharekknaonline.com.

We at Sharekkna Online are dedicated to ensuring our customers are happy with their purchases. We understand that sometimes the first design proof might not align perfectly with your vision. That’s perfectly okay!

We want you to love your personalized product! If you’re unhappy with the first proof, we’ll work closely with you to understand your feedback and make the necessary adjustments. Our goal is to ensure the final design is precisely what you envisioned. We’ll continue to revise until you are delighted with the outcome.

Your happiness and satisfaction are paramount to us, and we are committed to delivering a product that you’ll be proud to share or use.